Our #1 desire is for you to to be happy with your purchase!
In some cases, you may need help with a return. The following information will help you process your return:
No returned merchandise will be accepted without approval. Please call 864-894-1400 to speak with a customer service representative to obtain approval and shipping instructions. We will credit you in the same manner as your original payment within 14 business days of receiving the returned item, often much sooner.
Purchased Wrong Item Products
Many items are shipped to you directly from the manufacturer and may be returned with approval from a Warthog Customer Service Representative. If approved, you may be responsible for round trip shipping costs. You may also be responsible for a restocking fee of up to 25%. Small Personal Use Air Compressors under $500 may be returned within 30 days of purchase and approval of a Warthog Customer Service Represenative.
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate “Possible Freight Damage” on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.
Air Compressors over $500 that have shipped, cannot be cancelled. If you refuse an order which has already been shipped, not due to damage, you will be responsible for paying an ORDER RETURN FEE. We incur a fee from the freight carrier to return items that have been shipped, this fee is dependent on the item refused and the destination location.
Once an item has been installed, it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the discretion of the manufacturer if they will cover any costs associated with an incorrect installation.
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don’t worry.
In most cases, it’s a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer’s customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.
Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.